Cin7 Support //
// After go-live
Cin7 Support Services: It's not Cin7, it’s your setup.
If your team is still dealing with disconnected data, sync errors, or messy workflows after going live on Cin7, you’re not alone.
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01 // When we step in
This isn’t basic tech support. It’s for businesses who want Cin7 to work like it should.
You’ve already gone live. You’ve invested time, money, and trust into Cin7. But it’s still not clicking.
Orders not syncing
COGS won’t reconcileWe typically step in when:
Data isn't syncing between platforms
Stock counts, orders, and payments drift apart until nobody trusts the numbers.
POs, sales orders, and inventory aren't flowing correctly
Teams start re-entering data by hand just to keep operations moving.
Reporting is unreliable, and accounting is messy
Month-end close takes days longer than it should, chasing discrepancies.
You're unsure if Cin7 was even the right tool
Before ripping it out, we find out if the setup — not the software — is the problem.
If you’re relying on spreadsheets again, we’ll help you fix what’s broken.
02 // What we do
We don’t just support Cin7. We optimize your whole system.
Our support is structured and strategic. We work directly with your ops and finance teams to reconnect your workflows, retrain your people, and realign the system to the way your business actually works.
System Audit
- Usage analysis, sync errors, variance checks
- Connection reviews across QBO, Shopify, 3PL, EDI
Training & Accountability
- SOPs by department and role
- Defined system ownership and processes
- Updated documentation and checklists
- Live working sessions with team leads
- Structured retraining where usage is broken
Advanced Optimization
- Embedded weekly rhythm with shared dashboard
- Module activation (B2B, Forecasting, MRP, Automation)
Workflow Redesign
- Custom plugin deployment (e.g., audit reports, usage logs, cashflow tools)
- Reporting setup for ops + finance visibility
03 // How it runs
A structured support cadence; not just a help desk.
Our sessions are live, collaborative, and outcome-driven. No tickets. No delays. Just clarity and progress.
04 // Why Fiskal
Where accounting and systems actually talk to each other.
Most Cin7 partners are either tech implementers or bookkeepers.
We’re both — and more.
At Fiskal, we come from the finance world, so we know how bad data and broken setups cascade into missed reports, failed reconciliations, and operational chaos. But we also learned the systems side — Cin7, QBO, Shopify, SPS, and more — by implementing and optimizing them ourselves for real clients, over years.
That’s how we close the gap between operational tools and financial clarity. When you work with Fiskal, you get a partner who understands what every click, SKU, and sync does to your books, your inventory, and your cash.
05 // What’s included
Standard Support Includes
Every engagement
- Systems Audit & Recommendations
- Weekly live sessions with dedicated lead
- SOP and process documentation
- Staff onboarding and retraining
- Error tracking and issue resolution
- Custom plugin access (audit, cash flow, usage)
- Real-time reporting setup via Cin7 + QBO
Optional Add-Ons
- Bookkeeping cleanup and controlling
- Chart of Accounts redesign
- 3PL and EDI mapping
- Monthly controller reports
06 // FAQ
Got questions? Here’s what clients ask us.
Do you work directly in our system?
Yes — we embed with your team and work hands-on inside your Cin7, QBO, and more.
What if my setup is a mess?
That’s exactly when to call us. We assess whether to clean and optimize — or rebuild.
Can you train our internal team?
Absolutely. SOPs, live coaching, checklists — we leave your team stronger.
Can you just handle it for us?
Yes. We can take full ownership — managing the systems, the books, the processes — so you don’t have to babysit the backend.