Cin7 not receiving Shopify orders?
You’re not alone

Why Shopify orders fail to sync with Cin7: common root causes

At a glance, syncing Shopify to Cin7 seems straightforward, but under the hood, it’s a fragile web of SKUs, automations, and system handshakes that can break in surprising ways. The most common culprits:

• SKU mismatches: When Shopify SKUs don’t align with Cin7 item codes

• Unmapped locations: Orders tied to locations that haven’t been integrated

• Missing customer data: Incomplete customer profiles can cause sync rejection

• Improper automation triggers: Poorly configured workflows stall automation

Fiskal has rescued dozens of companies from such “integration purgatory” including clients like Play Pits and Ghurka, who faced post-go-live issues due to fragmented systems and under-scoped implementations.

• Orders not syncing from Shopify to Cin7? It’s fixable.

• Most sync failures come down to just 3–4 core issues.

• This guide shows you how to diagnose and fix them, fast.

Orders not showing up in Cin7? We get it. Few things are more stressful than missing backend sales while customers wait. You’re not alone; over 70% of eCommerce operators face sync errors post-integration, especially when scaling fast or juggling multiple systems.

In this guide, you’ll learn:

• The most common reasons Shopify orders fail to sync to Cin7 Core

• How to resolve them with a proven 12-step checklist

  Where to look for silent failures like unmapped SKUs or API blocks

• When to escalate to an expert (and how to book a free audit)

Let’s turn your order sync issues from roadblock to resolved—fast.

Cin7 ⇄ Shopify sync flow diagram:
how orders should move

This data-flow diagram illustrates the proper order of operations between Shopify and Cin7:

Shopify Order Created → Cin7 Receives Order via API → SKU & Location Validation → Customer Mapping & Tax Code Sync → Inventory Deduction & Sales Recording

Common Breakpoints:

• API handshake fails

• Location mismatch

• Unmapped tax code or payment method

• Duplicate SKUs

Still can’t fix Cin7-Shopify sync errors? Here’s what to do next

Even with this checklist, some sync issues run deeper, especially in systems rushed through “go-live” without proper scoping or training.

That’s where Fiskal comes in.

Book a Cin7 Health Check Audit: personalized sync remediation

Here’s what you’ll get:

• A comprehensive audit of your Cin7-Shopify data flows

• Identification of mapping gaps, workflow failures, and automation misses

• A personalized sync remediation roadmap

Perfect for ecommerce teams who’ve outgrown DIY fixes or are unsure where to begin.

Download, diagnose & book your sync audit

Still wrestling with Cin7 ghosts? Let’s get ahead of it, before another batch of orders slips through the cracks.

Frequently asked questions

Why are my Shopify orders not syncing to Cin7 Core?

Common reasons include SKU mismatches, unmapped locations, and missing customer data.

How do I know if the Shopify integration is active?

In Cin7 Core, go to Integrations → Shopify → scroll to the bottom to confirm active status.

Can Fiskal help post go-live?

Yes. We specialize in post-implementation sync audits and remediation.

Written by:

Pierre Goldie, Chartered Global Management Accountant & Co-Founder at Fiskal
Specialist in eCommerce operations, financial systems, and post-implementation ERP recovery.

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