The risks of scattered inventory data

Real-world pain: Oversells, stockouts and spreadsheets

Clients often come to us after a peak season scramble: overselling due to bad sync logic, then issuing refunds while manually updating spreadsheets. It’s costly, stressful, and completely avoidable.

Imagine this: orders fly in from Shopify, your 3PL ships out product, and Cin7 tries to make sense of it all. Except nothing quite lines up. Quantities are off. Orders appear twice. Customers get stockouts or late shipments. And someone is stuck updating a spreadsheet that’s always one step behind.

This is what happens when your systems operate in silos.

Inventory mismatches and sync loops are often the result of unclear system roles. Cin7 tries to overwrite Shopify, your 3PL updates both, and chaos ensues.

Impact on revenue, customer satisfaction & brand

• Revenue at Risk: Stockouts can jeopardize 10-20% of peak season revenue.

• Labor Costs: Manual reconciliation can drain 20+ hours per month.

• Brand Reputation: Late shipments and backorders lead to poor reviews and lost trust.

Architecture of a robust inventory integration

Cin7 as your central ERP / WMS hub

Cin7 should act as the central source of truth for operational oversight. But it doesn’t need to control everything.

• Core Modules: Products, Warehouses, Orders

• Use Cin7 for costing, reporting, and historical tracking, not as the day-to-day stock master.

Shopify inventory integration essentials

Shopify should remain the sales and product master.

• Use Shopify’s product object for SKUs; map those to Cin7 SKUs

• Sync stock one-way: from 3PL to Shopify

• Shopify pushes sales orders to Cin7

• Handle bundles and variants in Shopify, map to Cin7 via BOMs or kits

3PL integration solutions: connecting your logistics partners

• Common formats: EDI, CSV, API

• Two-way sync:

  • Orders flow from Shopify to 3PL

  • Fulfillments and returns flow from 3PL to Shopify

• Cin7 receives passive updates for visibility and reporting

• Manage multiple 3PLs via one Cin7 instance

Webhooks vs. scheduled polling: choosing your sync method

Error-handling & retry logic best practices

Use webhooks for fulfillment events. Use polling for nightly stock audits.

• Common Issues: timeouts, partial data, rate limits

• Retry Strategy: Use exponential backoff over fixed retries

• Implement logging and alerting for triage

Real-world benefits & multichannel inventory management

Quantifying the payoff

• Error Reduction: Up to 80% fewer inventory discrepancies

• Time Savings: 50% less manual reconciliation

• Forecasting Accuracy: Less dead stock, tighter reorder logic

Mini case study: Client X’s success story

Challenge: Peak-season oversells and manual inventory adjustments

Action: Fiskal implemented webhook-based sync with custom error-handling

Result:

• 80% drop in inventory sync errors

• 20% revenue lift within 90 days

Cin7 inventory integrations: why Fiskal Finance stands out

• Deep Cin7 expertise: implementation, support, training

• One partner for end-to-end integration with 3PLs

• SLA-backed support and onboarding workshops

Fiskal: Cin7 (formerly Dear Systems) experts

• Deep Cin7 expertise: implementation, support, training

• One partner for end-to-end integration with 3PLs

• SLA-backed support and onboarding workshops

Written by:

Pierre Goldie, Chartered Global Management Accountant & Co-Founder at Fiskal
Specialist in eCommerce operations, financial systems, and post-implementation ERP recovery.

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